Troubleshooting Mobile Access & Scheduling

If you are having trouble logging into your account, viewing your schedule, or completing a booking on your iPhone, Apple’s strict built-in privacy settings may be blocking the secure cookies required for the scheduling portal to load.

‍ To Fix this issue:‍ ‍

Step 1: Initial Login to Your Client Account

Creating or logging into an account links your contact details, active credits/packages, and past form submissions together.

1. Open Safari or Chrome on your mobile device and navigate to The Reformer Room Website.

2. Navigate to the Scheduling page.

3. Locate the scheduling section and tap Log in in the top-right corner of the scheduling widget.

4. Enter your email address and password (or select Sign Up to set up a new account using the email you typically use to book).

5. Once logged in, your account profile name will appear in the top-right corner.

Step 2: How to Stay Logged In (Bypass Logging In & Intake Forms Every Time)

To avoid logging in or re-filling the intake form every time you book:

A. Keep the Web Session Active

• Avoid Private/Incognito Browsing: Ensure you are using a standard browser tab so session cookies remain saved.

• Enable Safari Cross-Site Tracking (iPhone Users): Apple's strict privacy settings can sometimes clear login cookies or block the scheduling iframe. Go to iPhone Settings →\rightarrow→ Safari →\rightarrow→ toggle OFF Prevent Cross-Site Tracking.

B. Save the Page to Your Home Screen (App Experience)

1. While on the Scheduling page of the website:

   • iOS (Safari): Tap the Share button (the square with an up arrow at the bottom of the screen) and scroll down to select Add to Home Screen.

   • Android (Chrome): Tap the Three Dots menu icon in the top-right corner and select Add to Home screen.

   • Tap Add. This creates a dedicated icon on your phone's home screen that acts like an app and remembers your logged-in state. (Grey Square icon with 2 white dots)

C. Skipping Intake Forms

When you are logged into your client account, the system automatically recognizes your email.

• Contact fields (name, phone, email) will automatically autofill.

• Previously completed intake forms will automatically be remembered and skipped for subsequent bookings of the same class type.

Step 3: View Booked Classes & Remaining Credits

1. Go to the Scheduling section while logged in.

2. Tap your Username/Profile in the top-right corner of the scheduling widget.

3. Select the appropriate option from the dropdown menu:

   • Appointments: Displays a list of all your upcoming booked classes and past attendance.

   • Manage Codes / Packages: Displays your remaining package credits, active subscriptions, and gift card balances.

Step 4: Modify Existing Bookings (Reschedule or Cancel)

1. Open your scheduled appointments by tapping your Username →\rightarrow→ Appointments.

2. Tap on the specific class booking you wish to modify.

3. Select your action:

   • To Reschedule: Tap Reschedule, pick a new date and available time slot from the calendar, and tap Complete Reschedule.

   • To Cancel: Tap Cancel, confirm the cancellation when prompted. If eligible under the studio policy, your class credit will automatically be returned to your account balance.

Troubleshooting Laptop Scheduling and Account

For Laptops / Computer Access

• Open Settings

• Each web browser has a different setting:

  • Microsoft Edge - Settings - Customized Cookie Behavior - Allowed to Save Cookies - Click ‘Add’ and type in ‘www.thereformerroomtulsa.com’ to enable 3rd party cookies for just this website while allowing all others to be blocked by default.

  • Firefox - Privacy Settings - Browsing Data - 'Manage Exceptions’ - Type ‘www.thereformerroomtulsa.com’ then ‘Allow’