1. Troubleshooting Mobile Access & Scheduling (iPhone/Safari)

If you are having trouble logging into your account, viewing your schedule, or completing a booking on your iPhone, Apple’s strict built-in privacy settings may be blocking the secure cookies required for the scheduling portal to load.

‍ ‍To Fix this issue:

‍ ‍Option 1 : Turn off Cross-Site Tracking (Recommended) - Safari on iPhone

• Open the Settings app on your iPhone.

• Scroll down and tap Safari (on newer iOS versions, tap Apps, then Safari).

• Find the Privacy & Security section.

• Toggle OFF Prevent Cross-Site Tracking.

• Completely close out of Safari (swipe the app away from your app switcher), reopen it, and try loading the scheduling page again.

‍ ‍Option 2: Use Google Chrome

If you prefer not to change your global Safari settings, you can download the Google Chrome app from the App Store and open your account or booking link there. Chrome allows third-party cookies to function smoothly for the booking portal.

2. Troubleshooting Laptop Scheduling and Account

For Laptops / Computer Access

• Open Settings

• Each web browser has a different setting:

  • Microsoft Edge - Settings - Customized Cookie Behavior - Allowed to Save Cookies - Click ‘Add’ and type in ‘www.thereformerroomtulsa.com’ to enable 3rd party cookies for just this website while allowing all others to be blocked by default.

  • Firefox - Privacy Settings - Browsing Data - 'Manage Exceptions’ - Type ‘www.thereformerroomtulsa.com’ then ‘Allow’